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Service Blueprinting 2.0

Teknik menyusun cetak biru layanan pelanggan terintegrasi online dan offline

Credit Acquired : 1 credit(s)

Overview

Service blueprint adalah alat yang membantu tim customer service, baik frontline maupun back office, untuk menciptakan pelayanan yang prima kepada pelanggan. Di era internet, pendekatan service blueprinting mengalami perubahan. Perusahaan diharapkan mampu menciptakan layanan yang terintegrasi di dunia offline maupun online mengikuti perubahan perilaku konsumen. Dalam pelatihan ini, peserta akan belajar cara menyusun service blueprint 2.0 yang mengintegrasikan layanan online dan offline.

 

Outline

       Service blueprinting 101

       Mapping customer journey in online and offline

       Designing company online and offline interface with customers

       Identifying differentiation possibilities

       Implementing service blueprint 2.0

Who Should Attend :
Customer service manager • Customer care and support manager • Branch manager • Marketing manager • General manager • Individuals who plan and implement customer service decisions

Time and Location :

Bandung

Jl. Terusan Dr. Ir. Sutami Kav. 7-8

Bandung 40164, Indonesia


29 November 2017
09:00 - 17:00

More Information :

Fyona Ayuseptia

P : +62 22200 5335

M : +62 821 1331 1176



Ticket Price* Quantity Total

Regular 

IDR 1.200.000 0
IDR 0
*) subject include VAT 10%


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