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Customer is Complaining About Everything

Understanding Online-Offline Customer Journey to Improve Customer Journey

Untuk mengatasi customer yang semakin demanding dan semakin sering melakukan complain, Service blueprint adalah alat yang dapat digunakan untuk membantu tim customer service, baik frontline maupun back office, untuk menciptakan pelayanan yang prima kepada customer. Di era internet, pendekatan service blueprinting mengalami perubahan. Perusa haan diharapkan mampu menciptakan layanan yang terintegrasi di dunia offline maupun online mengikuti perubahan perilaku customer. Dalam pelatihan ini, peserta akan belajar cara menyusun service blueprint yang mengintegrasikan layanan online dan offline


  • Dates & Location
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    Untuk mengatasi customer yang semakin demanding dan semakin sering \r\nmelakukan complain, Service blueprint adalah alat yang dapat digunakan \r\nuntuk membantu tim customer service, baik frontline maupun back office, \r\nuntuk menciptakan pelayanan yang prima kepada customer. Di era internet,\r\n pendekatan service blueprinting mengalami perubahan. Perusa haan \r\ndiharapkan mampu menciptakan layanan yang terintegrasi di dunia offline \r\nmaupun online mengikuti perubahan perilaku customer. Dalam pelatihan \r\nini, peserta akan belajar cara menyusun service blueprint yang \r\nmengintegrasikan layanan online dan offline<\/p>","address":"

    MarkPlus Main Campus
    EightyEight@Kasablanka 8th Floor
    Jl. Casablanca Raya Kav. 88
    Tebet, Jakarta Selatan
    <\/p>","target":"Customer service Manager, Customer Care and Support Manager, Branch manager, Marketing manager, General manager ","brochure":"http:\/\/pay.markplusinc.com\/uploads\/img\/","pic":"

    VENTY
    M: +62 812 1343160
    venty.rotua@markplusinc.com
    <\/p>","facilitator":"","credit":"2","start_price":"1650000","lms_live_topic":"","lms_live_url":""}

    29 - 30 June 2020

    08:00 - 17:00 WIB

    Jakarta

    MarkPlus Main Campus
    EightyEight@Kasablanka 8th Floor
    Jl. Casablanca Raya Kav. 88
    Tebet, Jakarta Selatan

    Contact Person:

    VENTY
    M: +62 812 1343160
    venty.rotua@markplusinc.com

    Start from
    IDR 1.650.000
    Register
  • Course Outline
    :

    • Customer Behavior in Connected Era
    • Mapping customer journey in online and offline
    • Designing company online and offline interface with customers
    • Identifying differentiation possibilities
    • Implementing service blueprint



  • Who Should Attend
    Customer service Manager, Customer Care and Support Manager, Branch manager, Marketing manager, General manager

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