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Preview Magazine

Service Blueprint

Service blueprint adalah alat yang membantu tim customer service, baik frontline maupun back office, untuk menciptakan pelayanan yang prima kepada pelanggan. Di era internet, pendekatan service blueprinting mengalami perubahan. Perusahaan diharapkan mampu menciptakan layanan yang terintegrasi di dunia offline maupun online mengikuti perubahan perilaku konsumen. Dalam pelatihan ini, peserta akan belajar cara menyusun service blueprint 2.0 yang mengintegrasikan layanan online dan offline.

Outline :

  • Service blueprinting 101
  • Mapping customer journey in online and offline
  • Designing company online and offline interface with costumers
  • Identifying differentiation possibilities
  • Implementing service blueprint 2.0

Price:

IDR 999.999.999.999.999

Out of stock

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