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Service Blueprint

Understanding Online-Offline Customer Journey and Designing Brand Touchpoints

Service blueprint adalah alat yang membantu tim customer service, baik frontline maupun back office, untuk menciptakan pelayanan yang prima kepada pelanggan. Di era internet, pendekatan service blueprinting mengalami perubahan. Perusahaan diharapkan mampu menciptakan layanan yang terintegrasi di dunia offline maupun online mengikuti perubahan perilaku konsumen. Dalam pelatihan ini, peserta akan belajar cara menyusun service blueprint 2.0 yang mengintegrasikan layanan online dan offline.

  • Dates & Location
    29 - 30 April 2019

    09:00 - 17:00 WIB

    Jakarta

    MarkPlus Main Campus
    EightyEight@Kasablanka 8th Floor
    Jl. Casablanca Raya Kav. 88
    Tebet, Jakarta Selatan

    Register
    25 - 26 September 2019

    09:00 - 17:00 WIB

    Jakarta

    MarkPlus Main Campus
    EightyEight@Kasablanka 8th Floor
    Jl. Casablanca Raya Kav. 88
    Tebet, Jakarta Selatan

    Register
    26 September 2018 - 31 December 2024

    09:00 - 23:00 WIB

    Jakarta

    MarkPlus Main Campus
    EightyEight@Kasablanka 8th Floor
    Jl. Casablanca Raya Kav. 88
    Tebet, Jakarta Selatan

    Register
  • Event Outline

    :Service blueprinting 101Mapping customer journey in online and offlineDesigning company online and offline interface with costumersIdentifying differentiation possibilitiesImplementing service blueprint 2.0

  • Who Should Attend
    Customer service manager, Customer care and support manager brand manager, marketing manager, general manager and individuals who plan and implement costumer service decisions

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